Frequently asked questions
Fast answers about our systems, software, installation and support.
Getting started
What does a QVista system include?
A typical configuration has a ticket kiosk at the entrance, a display above each counter, one or more main displays in the waiting hall, a terminal for each team member (web or Windows), and the QVista software on a central server. Feedback devices, sound boxes and media players are optional.
How long does an installation take?
A single branch is generally installed, configured and handed over in one to three days, depending on cabling and the number of counters. Multi-site projects are rolled out branch by branch from a central configuration.
Can we start small and grow?
Yes. You can start with one site and a few counters, after that add locations, kiosks, displays or modules like appointments and feedback later without replacing what you already have.
Do you customise kiosks to our brand?
Yes. Kiosk bodies can be painted in your corporate colours, and kiosk screens and tickets carry your logo and layouts. We are the manufacturer, so custom sizes and choices are possible.
Software and integration
Is the software browser-based?
Yes. QVista is 100% web-based and managed from one place. Personnel can use a web terminal from any browser, or a Windows terminal if preferred.
Where does the server run?
On your own hardware, on a virtual server or in the cloud. The platform is independent of the server type.
Can QVista connect to our existing systems?
Yes. QVista works together with hospital information systems, CRMs and other databases through web services – e.g. to look up a visitor by national ID, phone number or record number. Personnel can sign in with LDAP / Active Directory.
Which languages are supported?
The interface, kiosk screens, tickets and audio announcement support multiple languages, including Arabic, English and Turkish. Additional languages can be configured.
Visitors and services
Can visitors join the line from their phone?
Yes. Service users can take a ticket by scanning a QR code or from your website, follow their position on the phone and receive a notification when their turn is near.
Can we combine appointments and walk-ins?
Yes. Booked visitors check in on arrival and are served in the same queue as walk-ins, based on rules you define.
How do you handle priority service users?
Service users can be segmented by card, database lookup or web service, and given their own services, counters or priority levels.
Can we collect customer feedback?
Yes. The FEED-TT-10 device sits at the counter and runs a short survey after every service. Outcomes are linked to the branch, service and employee in your reports.
Support and upgrades
What support do you offer?
On-site and online support for clients and partners, including remote monitoring, software updates and hardware service.
We use QVista. Can we upgrade?
Yes. QVista is the legacy platform and QVista is its successor. Get in touch and we’ll plan the upgrade for your sites.
Do you work with partners?
Yes. We work with distributors and integrators in numerous countries. You can apply to become a distributor through the partner form.
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