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Wait-time calculator
Estimate how long service users wait – and how many counters you need – from three effortless numbers.
Estimated average wait
–
Counters crowded–
Served within 10 min–
Average individuals waiting–
Counters for ≤ 5 min wait–
With these numbers more service users arrive than the counters can serve, so the line keeps growing. Open more counters or shorten service times.
Estimates use the standard Erlang C queueing model and assume visitors arrive randomly. Real results depend on your service mix and staffing.
Three ways to cut wait time
- Match counters to demandUse hourly reports to personnel up before peaks, not after.
- Spread arrivalsAppointments and virtual queuing move visitors away from peak times.
- Shorten service timeRouting visitors to the correct counter first time avoids repeat visits and transfers.
Want the real numbers?
We can review a day of your visitor data and propose a counter and kiosk installation for each site.
Schedule a demo →