Airline offices and airport counters handle ticket changes, excess baggage and enquiries under time pressure. QVista routes each traveller to the correct desk and can take payments at a kiosk.
The challenge
- Travellers with various needs in the same line
- Payment and paperwork slowing down counters
- Unpredictable peaks around departures
How QVista supports
- Service-based routing for ticketing, baggage and enquiries
- Payment kiosks for excess baggage and fees
- Multi-language voice calls and displays
- Live monitoring to open extra counters when needed
The visitor journey
What it looks like in practice
Arrive
Ticket from a kiosk, QR code or online booking.
Wait
Live position on screens and phone.
Be served
Called to the appropriate counter by screen and voice.
Rate
Fast feedback that feeds your reports.
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