Banks need every branch to deliver the same experience. QVista segments clients, routes them to the appropriate teller or advisor and compares branch performance side by side.
The challenge
- Premium clients waiting in the same line as everybody else
- Teller and advisor capacity not matched to demand during the day
- Hard to compare service quality across a branch network
How QVista supports
- Customer segmentation by card prefix, database query or web service
- Appointments for advisors alongside walk-in teller queues
- Live branch monitoring and alerts at head office
- Performance reports by branch, service and employee
- Digital signage for campaigns while clients wait
What it looks like in practice
Arrive
Ticket from a kiosk, QR code or online booking.
Wait
Live position on screens and phone.
Be served
Called to the appropriate counter by screen and voice.
Rate
Fast feedback that feeds your reports.
Products for banking
Wizard Kiosk 24
A stand-alone, rugged kiosk with curved side edges, made for businesses where corporate identity matters.
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Premium Kiosk
A payment kiosk for institutions that collect fees and bills – university tuition, prepaid services or customer…
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CD-LCD
A full-colour, high-resolution TFT LCD panel used as a counter display.
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Q-Digi HD (DSMM-4K)
A small, low-power digital signage media player at the heart of the queue system.
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QVISTA’PRO – Main Queue System Software
The network release of QVista’s main queuing software.
See details →Trusted in banking
A selection of businesses running QVista systems.