Ministries, municipalities and immigration offices serve sizeable crowds with strict rules. QVista makes the order visible to everybody, spreads the load across counters and gives managers the numbers they have to plan staffing.
The challenge
- Peak days with hundreds of visitors and no way to spread the load
- Complaints about individuals jumping the line
- Various services – visas, licences, records – handled at various counters
- Little insight into which services cause the longest waits
How QVista supports
- Service-based routing to the appropriate counter group
- Priority rules for elderly, disabled or VIP visitors
- Online and mobile ticketing before arrival
- National ID reader integration at the kiosk
- Branch-level and nationwide reporting from one central server
- LDAP / Active Directory sign-in for team
What it looks like in practice
Arrive
Ticket from a kiosk, QR code or online booking.
Wait
Live position on screens and phone.
Be served
Called to the appropriate counter by screen and voice.
Rate
Fast feedback that feeds your reports.
Products for government
Deluxe Kiosk
A tall ticket kiosk with a convex front and an interchangeable front panel for graphic advertising.
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QMG-1048×3
Three-row red dot-matrix LED main display for alphanumeric text and graphics.
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CD-1040-EL
A standard red dot-matrix counter display in an oval case.
See details →QVISTA Central Software Package (QVISTA’CM)
The 100% web-based, fully centralised licence package for running QVista across sites, sections and departments –…
See details →Trusted in government
A selection of businesses running QVista systems.