Telecom shops mix rapid tasks like top-ups with longer sales and contract conversations. QVista separates them, keeps the store calm and uses the wait time for promotions.
The challenge
- Fast transactions stuck behind long sales conversations
- Crowded shop floors at lunchtime and weekends
- Missed sales opportunities while clients wait
How QVista supports
- Separate queues for sales, service and rapid transactions
- SMS notification so clients can browse while they wait
- Digital signage with gives you on hall and counter screens
- Feedback devices to rate every visit
The visitor journey
What it looks like in practice
Arrive
Ticket from a kiosk, QR code or online booking.
Wait
Live position on screens and phone.
Be served
Called to the appropriate counter by screen and voice.
Rate
Fast feedback that feeds your reports.
Recommended
Products for telecom
Kiosk
QP-TouchX8 Desktop Printer
A space-saving desktop ticket printer that does everything a stand-alone kiosk does.
See details →Kiosk
Tabu Kiosk
A vertical totem kiosk that doubles as a digital signboard – perfect for open or crowded spaces where you wish to…
See details →Main Displays
QMG-LCD
Big LCD panels (32″, 42″ or bigger) used as both main display and digital signage screen.
See details →Other
FEED-TT-10 Customer Feedback Device
A counter-top survey device facing the customer.
See details →