Considering the importance of service quality for the organization, the importance of getting support from advanced technologies arises. An easy, up-to-date and fair qsystem for a sequence of transactions is available for all your pre-data. Systems that offer a comfortable environment not only to patients or visitors but also to employees can be considered as the most popular institutional support staff recently.
Customers can answer the questions they wonder …
One of the most important performance criteria is to minimize customer waiting time in crowded workplaces, government offices, banks and health institutions. Patient flow management systems provide the opportunity to better evaluate the time instead of waiting in front of the counter and save time and labour in the services that require follow-up. Systems that create significant advantages for both users and service providers are indispensable representatives of modern service.
From an aesthetic point of view, you can choose the most suitable one among the various products that meet your corporate needs. Programs that can be revised according to needs by the authorized person or persons are shaped according to the periodical requirements. Performance measurements can be made with qvista systems which can be used to reduce personnel workload. In addition to task changes, systems that enable revision of workflow can maximize the motivation in working environments.
How to Decrease Average Waiting Times?
Quality incorporate service can be measured by how little time the customer spends in the space. Thanks to the systems that transfer data to both the visitor and the staff, the employees can address the customer coming to the counter by their name. Thanks to the qmagic systems used in the field of health, a complete treatment plan according to the patient’s past history can be made. Periodically increasing demands can be met accurately in the light of the information that allows the employee to be adjusted according to the number of receipts received from the terminal.
Thanks to the appropriate accessories and equipment, it can be used in different ways, ease of use and multi-language features. Reports can be used efficiently for personnel planning, where managers can analyze the processing speed of employees in their own branches. Thanks to the chips that give visitors information on how long they should wait for the operation they want to do, an unnecessary occupation of the personnel can be prevented. Efficiency can be increased by systems that give managers the opportunity to control and offer the opportunity to evaluate time well.
Multi-Branch Institutions Service Quality Assurance …
Our kiosk services, which offer special solutions for multi-branch corporations, allow the information to be monitored at the headquarters level. Reports that can be taken between two dates can be evaluated monthly, periodic or person-based. Our services, which provide the greatest support for the institutions that want to look to the future with confidence, to achieve customer satisfaction and to maximize the efficiency of the staff, provide 0 customer satisfaction with interactive usage feature. The way of working that makes a difference with pre-sale and after-sales services is continued without interruption on-site and online support.